Cataloging Service degraded

Incident Report for IXCloud

Resolved

This incident has been resolved. All cataloguing queues are emptying out and all affected customers calls are now arriving in their IXCloud portal.

Posted Aug 09, 2023 - 15:16 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 09, 2023 - 14:50 EDT

Identified

The issue has been identified and a resolution is being finalized.

Posted Aug 09, 2023 - 13:24 EDT

Update

We are continuing to investigate this issue.

Posted Aug 09, 2023 - 06:20 EDT

Update

We are continuing to investigate this issue.

Posted Aug 09, 2023 - 05:58 EDT

Investigating

We are currently investigating the issue. Calls continue to be recorded at this time.

Posted Aug 09, 2023 - 05:51 EDT

This incident affected: IXCloud Portal (United States East, Australia East, UK South, Germany West Central, Canada Central, South Africa North).