IXCloud Maintenance - AU

Scheduled Maintenance Report for IXCloud

Postmortem

Release Notes

  • Real-Time Notifications (WebHooks):  IXCloud Webhooks deliver real-time HTTP notifications to your internal systems whenever key call recording events occur
  • Meeting Summary: introduced support for meeting summary capabilities, including configuration, licensing, and OpenAPI support.
  • Sentiment Analysis: added sentiment analysis capabilities with support for configuration, licensing, cache/catalogger integration, call details, and shared calls.
    Expanded search experiences: added search bars for users, targets, profiles within groups, and endpoint-related
     workflows.
  • Playback permission improvements: added “Select All” support for group playback permissions.
  • Retention profile administration: added “Set As Default” to the context menu for retention profiles.
  • Version display support: IXCloud can now use the version API to display version information.
    Filtering and search usability: improved reset behavior, disabled search execution patterns, clear-filter access, redesigned date filtering, and more consistent search bar behavior across modules.
  • Administration workflows: improved organization pagination, group membership handling, profile selection behavior, target/user selection experiences, and single-select control design.
  • Shared call experience: improved transcription-sharing behavior when no transcription exists and added shared-call audit coverage.
  • Audit trail visibility: improved system observability by capturing more admin events across authentication, storage, licensing, roles, profiles, groups, users, targets, and call logs.
  • Performance enhancements: created additional indexes for meeting fields, GDPR, and evaluation status; improved search performance when assigning licenses to groups.
  • UI consistency: corrected alignment, color, spacing, wording, spelling, and other visual polish issues across audit trail, AD Sync, playback logs, call deletion logs, permissions, and listing views.
  • General bug fixes
Posted Aug 12, 2026 - 12:27 EDT

Completed

The scheduled maintenance has been completed.
Posted Aug 07, 2026 - 12:00 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 07, 2026 - 11:00 EDT

Scheduled

We will be undergoing platform update maintenance at this time. No down-time anticipated.
Posted Aug 06, 2026 - 09:46 EDT
This scheduled maintenance affected: IXCloud Portal (Australia East) and APIs (Australia).